You have great interpersonal communication skills and strong interests in business and technology. Now you can take your skills and interests to the next level – an exciting career in one of the most in-demand, fast-growing career areas out there – Information Technologies. This is a free beginner level course that introduces learners to the role of an IT Support agent, including core priorities and key responsibilities. It teaches learners how to interact with other roles and master specific performance skills. You can learn to successfully protect a computer network and gain useful skills in risk management, cybersecurity, and cryptography with Alison’s free online Network and Security courses.

The two main takeaways that I hope every entry level person reading this post walks away with are have a plan build a network of people. You will not move up if you do not quickly start meeting people in your company and getting involved in many discussions. Too many people get stuck in their entry-level positions, and usually, it’s due to the same mistake. You see, it is safe to say that if someone made it help desk engineer all the way from zero to an entry-level IT job, he or she probably has a Net+, CCNA or even a college degree. So, unless God himself gifted them with unlimited talent and brainpower, they’re likely to be self-disciplined and motivated. An IT help desk’s main function is to enable business processes by providing integrated support. The support provided can be adapted to the needs of each individual business.

Related Programs

You’ll need to be able to learn how to use various software platforms that help you assist internal and external customers.Prior experience with similar software will help. However, the company that you work for should provide training for the type of software that they use. When people have issues related to electronics, networks, or software, they turn to Help desk support professionals. These tech-savvy specialists work in a variety of industries and have strong career prospects. Learn more about the salary, responsibilities, strengths and work environment of a Help Desk Support specialist.

Doing these three things will enable you to move up the ranks much faster than most people even dream of. Many employers require help desk analysts to have one to five years of work experience.

Have Business Awareness

A computer science or information technology degree program will provide you with the necessary skills and knowledge to work in this role. Courses in these programs cover topics like software development, data structures, operating systems, programming languages and algorithms. A help desk engineer is responsible for providing technical support to customers or employees who are experiencing problems with their computer systems. They use their knowledge of IT systems to resolve issues related to hardware, software, networking and more. Help desk engineers typically work in an office environment but may also be required to travel to various locations to provide on-site support. Working in a customer service role can teach you how to interact with customers and resolve their issues or concerns.